Privacy Policy

Welcome to the VENATI website (hereinafter referred to as "this website"). To ensure you can use the services and information of this website with peace of mind, we hereby explain our Privacy Policy to protect your rights. Please read the following content carefully:

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions through our services, or otherwise contact us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any services, you acknowledge that you understand the information collection, use, and disclosure methods described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," it refers to information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymously collected or de-identified information, meaning information that cannot identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, based on how you interact with our services, your location, and as permitted or required by applicable law:

• Contact Details including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment methods, payment confirmation, and other payment details.
• Account Information including your username, password, security questions, preferences, and account settings.
• Transaction Information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transaction history.
• Communications with Us including information you provide when communicating with us, such as inquiries submitted to customer support.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about your interactions with the services, such as how and when you browse or interact with the services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You including when you create an account, visit or use the services, contact us, or otherwise provide your personal information to us;
• Automatically Collected through the Services including information from your device when you use our products or services, visit our website, and through cookies or similar technologies;
• From Our Service Providers including when we engage them to provide specific technologies or to collect or process your personal information on our behalf;
• From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of services you use, we may use your personal information for the following purposes:

• Provide, Customize, and Improve the Services. We use your personal information to provide the services, including fulfilling contracts with you; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with returns and exchanges; allowing you to post reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to more accurately customize and improve the services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text, or mail, and displaying online advertisements for products or services on this service or other websites based on your previous purchases, items added to your cart, or other activities using the services.
• Security and Fraud Prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and act on possible fraudulent, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our services. If you choose to use the services and register an account, you are responsible for safeguarding your account credentials. We strongly advise you not to share your username, password, or other login details with others.
• Contacting You. We use your personal information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, and for investigating or participating in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as enforcing or investigating possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• Sharing with Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• Sharing with business and marketing partners to provide you with marketing services and display advertisements. For example, we work with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information according to their respective privacy statements. Depending on your location, you may have the right to request that we do not share your information for targeted advertising and marketing content based on your online activities across different merchants and websites.
• When you instruct, request, or otherwise consent for us to disclose certain information to third parties, such as for product shipment, or using services through social media widgets or login integration features.
• Sharing with our affiliates or other members of our corporate group.
• In business transactions (e.g., mergers or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the services, our interests, and the rights of our users or others.

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Data Protection

The servers of this website are equipped with firewalls, antivirus systems, and other relevant information security equipment and necessary security protection measures to protect the website and your personal data. Strict protection measures are adopted, and only authorized personnel can access your personal data. All relevant personnel have signed confidentiality agreements, and any violation of confidentiality obligations will be subject to relevant legal penalties.

If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations and take necessary inspection procedures to ensure their compliance.

Children's Data

The services are not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details provided below to request the deletion of that information. As of the effective date of this Privacy Policy, we do not actually "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age with actual knowledge.

Information Security and Retention Period

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

The length of time we retain your personal information depends on several different factors, such as whether the information is needed to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and apply only in specific contexts; in some cases, we may refuse your request as permitted by law.

• Right of Access/Right to Know. You may have the right to request access to the personal information we hold about you.
• Right to Deletion. You may have the right to request the deletion of the personal information we maintain about you.
• Right to Correction. You may have the right to request the correction of inaccurate personal information we maintain about you.
• Right to Data Portability. In certain circumstances and subject to specific exceptions, you may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Manage Communication Preferences. We may send you promotional emails, and you can stop receiving them at any time using the unsubscribe option displayed in the emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.

You can exercise any of the above rights by using specific methods provided through the services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Depending on applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your requests in a timely manner as required by applicable law.

Relationship with Shopify

This service is hosted by Shopify, and Shopify collects and processes personal information about your access and use of this service to provide and improve the service. Information you submit to this service will be transmitted and shared with Shopify and potentially third parties located outside your country of residence to provide and improve services for you. Additionally, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your personal information, including responding to your requests to exercise your personal information use rights for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you can exercise certain rights related to your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

This service may contain links to websites or other online platforms operated by third parties. If you navigate to a website that is not affiliated with us or is not under our control, we recommend that you review that website's privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of this service and/or users of those third-party platforms, and our or third-party use of such information is unrestricted. Our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in this service.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or as required for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call or send an email to marketing@venati-italia.com, or contact us at the following address: Shop 286, 2/F, Miramar Plaza Two, 118-130 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong.